Fishbone Diagram Exampleįor this example, suppose you run a business selling products online and your website unexpectedly crashes.Īs the website has crashed your first priority will be to get the website going again as soon as possible. Ishikawa pioneered the tool during the 1960s in the Kawasaki Shipyards. The fishbone diagram was created by Japanese organizational theorist, Kaoru Ishikawa, a professor of engineering at the University of Tokyo, who was known for innovations in quality management. The fishbone diagram is also known by several other names which can all be used interchangeably: Related causes are bundled together into categories. The backbone of the skeleton connects the spines, which represent the range of likely causes. The head of the fishbone diagram represents the problem that you want to investigate. The Fishbone DiagramĪ Fishbone Diagram takes its name from the fact it resembles the shape of a fish skeleton. In this way, you become much more likely to permanently resolve the problem the first time.įishbone diagrams were originally designed to control quality in manufacturing processes, but they can also be used to find the root cause of a problem or improve a process experiencing issues. When complex problems occur, a fishbone diagram can help you to think about and categorize all of the different factors that may have led to the issue.īy doing this analysis you’re more likely to find the root cause of the problem, rather than jumping into an immediate solution which may later turn out to be incorrect. Some things that go wrong will be obvious and easy to resolve while others will be more complex. ![]() No matter what line of work you are in, sometimes things go wrong. ![]() Using a fishbone diagram can help an organization find the root causes of a problem.
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